How we collect, use, and protect your personal information.
The Attaché is operated by NoProblem LLC, a limited liability company registered in the State of Wyoming, United States ("we", "our", "us").
This policy explains what we collect, why, where it goes, and what you can do about it. It covers The Attaché mobile application and our website at theattacheja.com (together, the "Service").
If you do not agree with this policy, please do not use the Service.
We think you should be able to understand this without reading all of it:
Your first and last name, email address, phone number, country of residence, and a password. Passwords are stored as a cryptographic hash — we cannot read them, and neither can anyone who obtains our database.
Optional details you choose to add: nationality, country of birth, intended move date to Jamaica, business type and industry, and similar context that lets the app give you relevant answers instead of generic ones.
This is the most sensitive category of data we hold, and we want to be specific rather than vague about it.
If you choose to use the Document Vault, you may store:
| Category | What that includes |
|---|---|
| Government numbers | TRN, NIS number, NHT number, Voter's ID number — the number only |
| Business documents | Certificate of incorporation, business licence, trade licence, trademark certificate |
| Property documents | Title certificate, property tax receipts |
| Immigration and work | Work permit, permanent residency, police clearance certificate |
| Portal credentials | Usernames and portal addresses for TAJ e-Services, NHT, PICA, JPS and NWC |
| Uploaded files | Photographs or scans of the document categories above, where you choose to upload them |
We do not store identity documents. Passport, driver's licence and birth certificate details are not kept in the vault, and we never ask for photographs of them.
Where one of those numbers is genuinely required — for example to complete a TRN application on your behalf — we ask you for it at that moment, use it for that application, and discard it when the application is finished. It is never written to your vault and never held for later use.
About portal credentials: we store the username and the web address only. We never ask for or store passwords to government or utility portals. If any version of this app ever asks you for one, do not enter it and contact us.
Using the vault is entirely optional. Every other part of the app works without it.
When we prepare an application for a government agency or a bank on your behalf, the completed form contains your personal details. We email that document to you and then delete our copy. We do not keep completed application forms after they have been sent.
Service requests, custom service enquiries, community reports including crime and safety reports, business listings you submit, business valuation inputs, and property details if you use property management. We store what you submit along with the date and your account identifier.
We do not collect your location. The app does not read your device's location, and does not ask permission to. Parish-level information on the Intelligence Map comes from the parish you select yourself.
If we add location features later, the app will ask you at the moment the feature is used, will request "while using the app" access only, and will continue to work if you decline. We will update this policy before any such change ships.
Which screens you open, which features you use, general interaction patterns, plus device type, operating system version, device identifiers and IP address. We use this to understand what is useful and what is broken.
If you enable Face ID, the authentication happens entirely on your device through Apple's system. Your biometric data is never transmitted to us and we never see it. We only receive a yes-or-no answer from your device.
We do not sell, rent or trade your personal data. We do not share it with data brokers. We do not use it to build advertising profiles.
We share data with these providers, only to the extent needed to run the Service:
| Provider | What they receive | Why |
|---|---|---|
| Supabase Inc. | All account data, vault contents, service records | Database and authentication infrastructure |
| Stripe | Name, email, payment details you enter on their page | Payment processing |
| Resend | Name and email address | Sending our emails |
| Apple | Crash and performance diagnostics, if you opt in | App stability |
Your Document Vault contents are never shared with any of these providers except Supabase, which stores them. They are not used for advertising, and not shared with service providers or attorneys unless you explicitly ask us to send a specific document.
We may also disclose information where required by law, court order or a governmental authority, or where necessary to protect our legal rights or someone's safety. If we receive such a request we will notify you unless legally prohibited from doing so.
The Attaché does not serve advertising. There are no ads in the app, and no advertising software is bundled with it.
We do not track you. We do not read your device's advertising identifier, we do not link your data with data from other companies, and we do not share anything with advertising networks or data brokers. This is why the app never shows you Apple's tracking permission prompt: there is nothing to ask for.
The Attaché app is free and contains no in-app purchases.
Membership is purchased separately through Stripe, outside the app. Professional services booked through the app — such as trust creation or consultations — are also paid through Stripe.
We never see or store your full card number. Stripe handles card details directly. We retain a record of what was purchased, the amount, and the date, for billing, support and tax purposes.
Your data is stored on servers in the United States (Oregon), operated by Supabase Inc. on infrastructure holding SOC 2 Type II certification, with encryption in transit and at rest.
If you are outside the United States, your data is transferred to and processed in the United States.
Jamaican users: we handle personal data in a manner intended to be consistent with the Jamaica Data Protection Act, 2020.
UK and EU users: transfers rely on standard contractual clauses with our processors.
Resetting your password does not unlock your vault. The PIN is deliberately separate, so someone with access to your email cannot reach your documents.
We take this seriously because of what we hold. But no system is perfectly secure, and we will not claim otherwise. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
What you can do: use a password you use nowhere else, set a vault PIN that is not your birthday, and turn on Face ID.
Wherever you live, you can:
Deleting your account: open the app, go to Profile → Account Settings → Delete Account. You do not need to email anyone or wait for approval.
Unsubscribing from emails: every marketing email has an unsubscribe link that works immediately and stops all marketing sequences at once. You will still receive essential account messages — password resets, security notices, payment receipts — which are not marketing and cannot be switched off while your account exists.
For anything else, contact info@theattacheja.com. We aim to respond within 30 days.
UK users may also complain to the Information Commissioner's Office. Jamaican users may contact the Office of the Information Commissioner.
The Service is intended for people 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
If you believe a child has provided us with personal information, contact info@theattacheja.com and we will delete it promptly.
The app links to third-party websites, including Jamaican government sites such as PICA, TAJ, NHT and the Companies Office. We are not responsible for their privacy practices. Read their policies before giving them information.
We may update this policy. We will change the "Last Updated" date, and for material changes we will notify you in the app. Continuing to use the Service after a change means you accept it.
NoProblem LLC (operating as The Attaché) State of Wyoming, United States
Privacy enquiries: info@theattacheja.com Legal notices: info@theattacheja.com General: info@theattacheja.com